4 Ways to Improve Communication With Customers

• This article explains the importance of communicating well with your customers

10 Essential Business Administration Skills (With Tips)

• Defines business administration skills and highlight ten skills with tips for applying them in activities

Administrative Tasks: What They Are and Most Common Administrative Tasks In the Workplace

• Exploring what administrative tasks are and some of the most common administrative duties completed by administrative professionals in the workplace.

Business Strategy and Policy

• EBSCO research starter that introduces and defines strategy and policy

Communication Skills

• The Digital Library's section on communication skills

Consumer Privacy: A Business Imperative in the Digital Age

• Outlines the importance of data privacy, the challenges associated with data compliance, and the necessity of cultivating a culture of privacy awareness

Customer Relationship Management

• EBSCO research starter describing and defining customer relationship management

Developing Organisational Culture

• HSE document that aims to support and enable staff and managers to more fully understand the factors contributing to organisational culture, and to build a greater awareness of how to further develop a positive culture in the workplace

Functional Areas of Business

• Part of a Lumen Learning free course Introduction to Business describing different functional areas of a business

Managing Customer Relationships

• A guide from Fáilte Ireland

Principles of Data Protection

• A brief overview, from Data Protection Ireland, on principles of data protection found in article 5 of the GDPR

Six Principles for Building Trusting Stakeholder Relationships

• Some suggestions for building effective relationships

Social Media Marketing (SMM): What It Is, How It Works, Pros and Cons

• Investopedia article on social media marketing

Stakeholders Engagement KPIs – Explained with Examples

• AI-written article exploring the key metrics that can be used to measure stakeholder satisfaction, involvement, communication, and influence

Stakeholder Theory

• PowerPoint presentation (Slideshare) introducing and describing stakeholder theory 

Successfully Navigating Customer Complaints

• PowerPoint presentation from the Society of Chartered Surveyors Ireland with useful advice on handling complaints 

Types of Business Policy: Its Meaning, Objective & Importance

• Describes different types of business policies

What Are Administration Support Services? (With Skills)

• Explains administration support services, list categories of roles in the field and outlines the responsibilities and skills of administrators

What Is a Business Metric?

• Defines business metrics and discussed how they are used

What is Business Administration? (Plus Skills and Duties)

• Discusses what business administration is and the skills necessary to excel in the field.

What is Organisational Culture? Why is It Important?

• Detailed discussion of organisational culture and its effects on the workplace

What Is Risk Management & Why Is It Important?

• Harvard Business Review blog post giving a breakdown of what risk management is and why it’s important

Your Guide to Effective Compliance Policies

• Delves into the intricacies of compliance policies, exploring their purposes, types, and practical examples