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Communication Skills: Home
This secton looks at communicaton and presentation skills, their importance and how you can improve them
Communication is the act of transferring information from one person or place to another. Communication can be:
Verbal - using words to express ourselves to other people, either in speech or in writing
Non-verbal - communicating without words, for example, using gestures, facial expressions, posture, eye contact and other forms of what is also known as body language
Visual - using images, symbols, diagrams etc
In addition, listening is considered by many to be another - and very important - form of communication.
The purpose of communication is to understand and to be understood, and it involves expressing thoughts, ideas, and feelings. Interpersonal communication - communication between people - is a process by which we exchange information through verbal, non-verbal, written and visual messages.
Ability to communicate verbally with people inside and outside an organization
Ability to obtain and process information
Ability to analyse quantitative data
Technical knowledge related to the job
Proficiency with computer software programs
Ability to create and/or edit written reports
Ability to sell and influence others
Four of the 10 skills, including the most important - team working - requite good communication skills. You can't work well in a team unless you can communicate with your teammates. In most jobs, you will be talking to other people: colleagues, customers (members of the public and/or other people from other companies) and good verbal communications skills are essential to succeed You may have to write emails or reports, for which you'll need to be able to write clearly. Finally, you can't influence others without being able to communicate.
This section is intended to provide some tips and suggestions for improving your communications skills. There are pages covering: