General

Business communication for success

• Free online textbook covering oral and written business communications

How good are your communication skills

• Take the quiz and found out!

Interpersonal Communications

• Textbook covering topics such as: dealing with conflict, how to communicate in professional and personal relationships, and self-presentation in communication.

Mindtools

• A selection of communication skills tools and guides

Skills you need: communication skills

• Information and resources to help develop information skills

 

Nonverbal Communication

33 Nonverbal Communication Tips, in 140 characters or less

• Some short and succinct tips on improving your nonverbal communication skills

Nonverbal communication: how body language & nonverbal cues are key

• Article on nonverbal communication that includes some good tips on watching your body language during online video calls

The power of nonverbal communication

• TED talk from a body language expert

Rights and Responsibilities in Our Personal Space

• Standing too close to some people can make them uncomfortable. This article lists some rules for observing personal space

Understanding body language and facial expressions

• Here's what to look for when you're trying to interpret body language

Verbal Communication

10 causes of speech anxiety that create fear of public speaking

• Causes of, and ways to overcome, fear of public speaking

10 ways to have a better conversation

• TED talk on useful rules for having better conversations

Effective group communication skills: top 10 annoying meetings habits

• Video showing things you shouldn't do in meetings!

Five basic public speaking tips

• A Toastmaster video. Looking for public speaking tips? Learn five ways to help ensure your next speech is a success

How to speak so that people want to listen

• Another TED talk with useful vocal exercises and tips on how to speak with empathy,

Principles of public speaking

• Online course that aims to help you prepare and deliver effective oral presentations, with an emphasis on informative and persuasive public speaking

Telephone etiquette and manners

• Ignore the delivery and concentrate on the message of this video explaining telephone do's and don'ts.

Toastmasters

• A nonprofit educational organisation that teaches public speaking and leadership skills

 

Effective Listening

5 ways to listen better

• Re-tune your ears for conscious listening -- to other people and the world around you

Active Listening

• Article by Carl Rogers who developed active listening, for use in counselling, to encourage talkers to open up and expand on the topic

How to improve your listening skills

• Short video on improving communication through better listening

Improve your listening skills with active listening

• Short video showing how active listening can improve your communication skills

Leadership training - active listening

• Short video demonstrating active listening techniques

 

Email

Effective email communication

• The University of North Carolina's Writing Center guide to help you communicate more effectively using e-mail.

Email etiquette

• Purdue University's guide to emails do's and don'ts

Email template

• Downloadable template to use in composing an email

How To Write a Professional Email | For Students, By Students

• Short video explaining the components of a professional email.

Netiquette

The core rules of netiquette

• Adapted from the book Netiquette by Virginia Shea. A little dated now, but the fundamental rules apply

Online etiquette: 14 netiquette rules online students should know

• Netiquette guidelines for students working online